Return Policy

Overview

At Organicailightox, we are committed to delivering design services that meet your expectations. This Return Policy outlines our approach to refunds, cancellations, and client satisfaction for our UX and UI design services. We believe in transparency and want you to understand our policies before engaging our services.

Because we provide custom design services tailored to each client's unique needs, our return policy differs from traditional product return policies. Our services involve significant time, expertise, and creative effort that cannot be returned in the conventional sense. However, we are dedicated to ensuring your satisfaction and will work with you to address any concerns.

Service Nature and Customization

Our design services are custom-created specifically for each client based on their requirements, goals, and feedback. Once we begin work on your project, we invest considerable time and resources in research, strategy, design, and iteration. The deliverables we create are unique to your project and cannot be resold or repurposed for other clients.

Due to the custom nature of our services, we do not offer traditional returns or exchanges. However, we are committed to working with you throughout the design process to ensure the final deliverables meet your expectations and align with the agreed-upon scope and objectives.

Project Deposits and Initial Payments

Most of our projects require an initial deposit or upfront payment before work begins. This deposit secures your project timeline and allows us to allocate resources to your project. Deposits are typically non-refundable once work has commenced, as they compensate us for the time and resources dedicated to your project from the outset.

If you need to cancel a project before we begin work, we will review your request on a case-by-case basis. If no work has been performed and no resources have been allocated, we may offer a partial or full refund of your deposit, minus any administrative fees. Once work has begun, deposits are non-refundable.

Project Cancellation Policy

We understand that circumstances change and projects may need to be cancelled or postponed. If you need to cancel a project after work has begun, you will be responsible for payment for all work completed up to the point of cancellation. We will provide a detailed breakdown of completed work and associated costs.

Cancellation requests must be submitted in writing via email to our team. Upon receiving your cancellation request, we will cease work on your project and provide you with all completed deliverables and work-in-progress materials. You will receive an invoice for work completed, which must be paid according to the terms outlined in your service agreement.

If you have made milestone payments for work not yet completed, we will refund the portion of payment that corresponds to incomplete work, minus any costs already incurred for that phase. We reserve the right to retain payment for any completed milestones or deliverables that have been provided to you.

Revision and Feedback Process

Our design process includes multiple opportunities for feedback and revision to ensure the final deliverables meet your expectations. The number of revision rounds included in your project will be specified in your service agreement or proposal. We encourage you to provide detailed, constructive feedback during each revision round.

If you are not satisfied with the design direction, we will work with you to understand your concerns and make necessary adjustments within the scope of included revisions. Additional revisions beyond those included in your agreement may be available for an additional fee.

It is important to provide timely feedback during the design process. If feedback is not provided within the timeframes specified in your agreement, we may consider the current design iteration approved and proceed to the next phase. Requests to revisit previously approved work may be subject to additional fees.

Satisfaction Guarantee

While we do not offer refunds for completed work, we stand behind the quality of our services. If you are not satisfied with the final deliverables, we will work with you to understand your concerns and determine if additional revisions or adjustments can address the issues within the scope of your project.

Our goal is to create designs that not only meet your aesthetic preferences but also achieve your business objectives and serve your users effectively. We base our work on research, best practices, and strategic thinking, and we will explain the rationale behind our design decisions.

If, after exhausting all revision opportunities and good-faith efforts to address your concerns, you remain unsatisfied with the deliverables, we will discuss potential solutions on a case-by-case basis. This may include partial refunds, additional revision rounds, or other accommodations at our discretion.

Scope Changes and Additional Work

If you request changes to the project scope after work has begun, we will provide a revised proposal outlining the additional work required and associated costs. Scope changes may affect project timelines and deliverables. Additional work beyond the original scope is not covered by the original agreement and will be billed separately.

We will make reasonable efforts to accommodate scope changes when possible, but significant changes may require renegotiation of timelines and fees. We will communicate clearly about how scope changes impact the project and obtain your approval before proceeding with additional work.

Delivery and Acceptance

Deliverables will be provided according to the timeline specified in your service agreement. Upon delivery, you will have a specified period to review the deliverables and provide feedback or request revisions as outlined in your agreement. If no feedback is provided within this period, the deliverables will be considered accepted.

Once deliverables are accepted, either explicitly through your approval or implicitly through the passage of the review period, they are considered final. Requests for changes after acceptance may be accommodated as a new project or additional work, subject to availability and additional fees.

We will deliver final files in the formats specified in your agreement. If you require additional file formats or variations not included in the original scope, these may be provided for an additional fee.

Intellectual Property and Usage Rights

Upon full payment for services, you will receive the usage rights to the final deliverables as specified in your service agreement. However, if you cancel a project or fail to make full payment, we retain all intellectual property rights to the work created, and you may not use any deliverables or work-in-progress materials.

We reserve the right to use completed work in our portfolio and marketing materials unless otherwise agreed upon in writing. If confidentiality is required, this must be specified in your service agreement.

Payment Disputes

If you dispute a charge or invoice, please contact us immediately to discuss your concerns. We will work with you in good faith to resolve any payment disputes. However, disputing a charge with your payment provider without first attempting to resolve the issue with us may result in suspension of services and legal action to collect payment.

All invoices must be paid according to the terms specified in your service agreement. Late payments may be subject to interest charges or late fees as permitted by law. Continued non-payment may result in collection actions and may affect your ability to engage our services in the future.

Force Majeure

We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, or technical failures. In such cases, we will make reasonable efforts to notify you of the delay and resume services as soon as possible.

If a force majeure event prevents us from completing your project, we will work with you to determine an appropriate resolution, which may include extending the project timeline, pausing the project, or providing a partial refund for incomplete work.

Third-Party Services and Tools

Our services may involve the use of third-party tools, software, or services. We are not responsible for the performance, availability, or policies of these third-party services. Any fees associated with third-party services are separate from our service fees and are your responsibility unless otherwise specified in your agreement.

If third-party services are required for your project, we will inform you of these requirements and associated costs before proceeding. You are responsible for obtaining and maintaining any necessary licenses or subscriptions for third-party tools required for the ongoing use of your deliverables.

Confidentiality and Non-Disclosure

We respect the confidential nature of your business information and will maintain confidentiality as outlined in your service agreement or any separate non-disclosure agreement. However, if you cancel a project or fail to make payment, we reserve the right to discuss the project circumstances as necessary to protect our business interests.

Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued engagement of our services after any changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

For projects already in progress, the Return Policy in effect at the time your service agreement was signed will govern, unless both parties agree to updated terms in writing.

Questions and Concerns

We value your satisfaction and want to address any concerns you may have about our services or this Return Policy. If you have questions or concerns at any point during your project, please contact us immediately so we can work together to find a solution.

Open communication is essential to a successful design partnership. We encourage you to share your feedback, concerns, and expectations throughout the project so we can ensure the best possible outcome.

Contact Us

If you have any questions about this Return Policy or need to discuss a cancellation or refund request, please contact us at:

Organicailightox
111 W Jackson Blvd UNIT 1700
Chicago, IL 60604
United States
Phone: (312) 224-0095
Email: team@organicailightox.world

We are committed to working with you to ensure your satisfaction and will respond to your inquiry as quickly as possible.